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Information & Special Polcies during the COVID 19 Pandemic
Information & Special Polcies during the COVID 19 Pandemic
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COVID-19 Info

Extraordinary Events

Please note that due to the unprecedented nature of this Pandemic, information is fluid and can change at any time. We are doing our best to update the information contained here as best we can, but cannot be responsible for rapid changes at the state, local or federal levels or misinformation that may be contained or construed

Current Info & Updates

As of 12/3/2020 - WE REMAIN FULLY OPEN EVERY DAY FOR ALL CALIFORNIA TRAVELERS


UPDATE: 12/03/2020 STAY AT HOME ORDER

While we at Quiet Creek Inn fully support and affirm the spirit and intent of the Governor’s Stay At Home order issued 12/3, much confusion has resulted from the wording and labeling used.

After considerable and careful review with legal, industry, and trade association experts, and under guidance from the California Hotel & Lodging Association in cooperation with the Governor’s office, our understanding of the order as it applies to hotels/inns is as follows:

1) Out of state travelers are not able to be housed in any hotel/inn or lodging in California. {#3}

2) Gatherings with other households is prohibited; basically no meeting with or gathering with anyone outside your own household (#2.a}

3) “Nothing in this Order prevents any number of persons from the same household from leaving their residence, lodging, or temporary accommodation, as long as they do not engage in any interaction with (or otherwise gather with) any number of persons from any other household” {#2.h}

4) Outdoor recreation activities are, at least implicitly, encouraged for mental health {#2.g, et al}

5) Social distancing and facial coverings are still mandated.

            {references of # to the State Order, linked here and below}

As always, we continue to exceed state, federal, and industry cleanliness and distancing standards including mandatory facial coverings, rigid sanitization and other measures… { by the way, as a matter of fact, our inn is ideal in that there is more than enough ample space between rooms/cabins and a great deal of outdoor space (acres) to social distance. Only 10 rooms cabins ensures optimal distancing}

 


AS THE STATE ORDER DOES NOT IMPACT TRAVELERS FROM WITHIN CALIFORNIA IN ANY WAY AT THIS TIME, ALL EXISTING LOCAL RESERVATION REMAIN VALID AS SCHEDULED.


Normal Operations have resumed (with enhanced Clean+Safe procedures) June 12th, 2020, and continue in operation on December 3rd, 2020 except for Out-Of-State visitors which are prohibited for three weeks


AS THE ORDER DOES NOT IMPACT TRAVELERS FROM WITHIN CALIFORNIA IN ANY WAY AT THIS TIME, ALL EXISTING LOCAL RESERVATION REMAIN VALID AS SCHEDULED.

TRAVELERS FROM OUTSIDE THE STATE OF CALIFORNIA WITH A FUTURE RESERVATION PLEASE SEE THE LAST SECTION FOR MORE INFORMATION

We're Staying Safe & Germ Free


We routinely perform the following to ensure guest safety, and a germ free environment:

  1. Collect bed linens, towels and other items after guest departures and ensure that they were washed and sanitized
  2. Dust and clean surfaces such as tables, sinks, water handles
  3. Vacuum and clean floors after guest departure
  4. Remove trash and properly dispose of garbage
  5. Thoroughly clean and sanitize bathrooms and showers
  6. All dishes, glassware and cutlery are washed in commercial grade dishwashers, using chemicals that are known to kill or destroy bacteria and viruses, and as per local and state health departments.

Extra additional measures added:

  • Increase cleaning and sanitizing cycles in shared spaces
  • Housekeeping will not enter guest rooms unless specifically asked to do so. House keeping will collect and exchange towels as arranged with innkeeper during a preset period.
  • Even though we support the Save the Oceans campaign whereby unused towels are left on the rack, and even though this is highly unlikely to transmit anything, we are taking the extra step at our inn of removing all items that may have had contact with a guest and washing them, including unused towels, after each guest checks out and before the next guest arrives.
  • In addition to normal dusting and cleaning, we are adding enhanced surface chemical sanitation. We are using a chemical Neutral Disinfectant (industrial strength, much stronger than consumer sanitizers) to sanitize all surfaces that may have come in contact with a guest, including but not limited to:
    • All door handles in rooms
    • All door handles in public areas 3 times daily, morning, noon and at office closure.
    • Additional surfaces such as counters, table tops, remote controls, and (in some rooms) microwaves are also being sanitized after each guest checkout.
    • The office door, handles, check in desk and counter spaces are continuously sanitized
  • ***Updated*** During the County-wide order for Essential travel, all guests will be offered Curb-side / Drive Through check in -  Curb-side check in is offered during business hours. We will meet you at your vehicle with your paperwork, while you remain in your vehicle. Additionally, we will use personal protective devices (gloves, face masks) while performing guest check in . Please have your California ID or other RealID state or federal ID as well as the credit card used to book the reservation (matching the name on the reservation) and we will quickly borrow those to process and return them to you; we will also sanitize the cards with spray prior to handing them to you.
  • Offer phone and email assistance to guests staying in house to minimize personal interaction and maintain social distancing
  • Food service, if any, maybe be altered to comply with Health Department Regulations and practicality
  • Continue to perform heightened deep cleanings on rooms as availability allows
  • We have closed the guest lounge temporarily to further assist with social distancing. Although the door does not lock, we area asking you please not enter this area to avoid the possibility of congregations in violation of state order of not more than 10 persons in one place.
  • Some of our exterior spaces are closed to further encourage distancing, however many remain open or partially open.
  • Employees and staff are taking extra precautions, including sanitizing equipment more regularly and only entering a room ONCE to clean it and not re-entering a room.

Please note that due to the unprecedented nature of this Pandemic, information is fluid and can change at any time. We are doing our best to update the information contained here as best we can, but cannot be responsible for rapid changes at the state, local or federal levels or misinformation that may be contained or construed


COVID 19 Additional Information.


** Addtional and archival COVID19 information during the Pandemic can be found by clicking below:


COVID19 Archive Info (March to November)


OUT OF STATE TRAVELERS


If you are an out of state traveler with an open booking and are not an Essential Traveler, please contact us immediately to make arrangements. We are reviewing each reservation on a case-by-case basis and may be able to offer vouchers or re-scheduling for some. Essential travelers are defined, as previously, as doctors/Nurses, Law/fire enforcement, and other personnel, caregivers, or anyone stranded in between the order and returning home, among others. Please note that Advance Purchase rates are, by their very nature and with the common knowledge of the continuing worldwide epidemic, nonrefundable and non-changeable. However, if you are coming from out of state, we are making exceptions for reservations booked prior to 12/3 for stays from 12/4 through 1/31 on a case by case basis. Please email us right away.

 

Lastly, please note that we don’t have any automated way of knowing who is from where or review of reservations or your specific situation… that means, as always, we rely on our guests to reach out and make requests for any exceptions or vouchers. Nothing will be done an you may not be able to claim any exceptions if you wait so if you are an out-of-state traveler, please contact us immediately.

 


AS THE ORDER DOES NOT IMPACT TRAVELERS FROM WITHIN CALIFORNIA IN ANY WAY AT THIS TIME, NO EXCEPTIONS ARE BEING MADE AND WE REMAIN READY AND ABLE TO ACCEPT ALL EXISTING LOCAL RESERVATION AS SCHEDULED.


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