COVID-19 Info
COVID-19 Policies, Info & Waiver(s)
Please note that due to the unprecedented nature of this Pandemic, information is fluid and can change at any time. We are doing our best to update the information contained here as best we can, but cannot be responsible for rapid changes at the state, local or federal levels or misinformation that may be contained or construed
Current Info & Updates
As of 6/12/2020 - WE ARE FULLY OPEN EVERY DAY FOR ALL TRAVELERS
The State of California Dept. of Health and the Governor's office announced anticipated full leisure travel to resume on or before Friday 6/12, and we have resumed normal operations FOR ALL GUESTS.
Additionally, Visit California and the California Hotel & Lodging Association issued resumption bulletins state-wide. Riverside County has also certified Stage 3 readiness and had rescinded / removed its' own local orders.
Out of an abundance of caution and for your safety, please note the new check in and other Safe+Clean procedures below; we intend to keep these in place at least 30-60 days after reaching full Stage 4 (CA Resilience Roadmap) the "All Clear" signal for the state.
We have implemented curb-side check in your vehicle and will use personal protective devices (gloves, face masks) while performing guest check in. Masks are also highly suggested for all guests. Also, once checked in, no housekeeping will enter your room during your stay and any services will be performed outside (ie leaving your coffee, etc at your door). For more information on our enhanced safety measures, see below sections.
Normal Operations have resumed (with enhanced Clean+Safe procedures) June 12th, 2020
We're Staying Safe & Germ Free
We routinely perform the following to ensure guest safety, and a germ free environment:
- Collect bed linens, towels and other items after guest departures and ensure that they were washed and sanitized
- Dust and clean surfaces such as tables, sinks, water handles
- Vacuum and clean floors after guest departure
- Remove trash and properly dispose of garbage
- Thoroughly clean and sanitize bathrooms and showers
- All dishes, glassware and cutlery are washed in commercial grade dishwashers, using chemicals that are known to kill or destroy bacteria and viruses, and as per local and state health departments.
Extra additional measures added:
- Increase cleaning and sanitizing cycles in shared spaces
- Housekeeping will not enter guest rooms unless specifically asked to do so. House keeping will collect and exchange towels as arranged with innkeeper during a preset period.
- Even though we support the Save the Oceans campaign whereby unused towels are left on the rack, and even though this is highly unlikely to transmit anything, we are taking the extra step at our inn of removing all items that may have had contact with a guest and washing them, including unused towels, after each guest checks out and before the next guest arrives.
- In addition to normal dusting and cleaning, we are adding enhanced surface chemical sanitation. We are using a chemical Neutral Disinfectant (industrial strength, much stronger than consumer sanitizers) to sanitize all surfaces that may have come in contact with a guest, including but not limited to:
- All door handles in rooms
- All door handles in public areas 3 times daily, morning, noon and at office closure.
- Additional surfaces such as counters, table tops, remote controls, and (in some rooms) microwaves are also being sanitized after each guest checkout.
- The office door, handles, check in desk and counter spaces are continuously sanitized
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***Updated*** During the County-wide order for Essential travel, all guests will be offered Curb-side / Drive Through check in - Curb-side check in is offered during business hours. We will meet you at your vehicle with your paperwork, while you remain in your vehicle. Additionally, we will use personal protective devices (gloves, face masks) while performing guest check in . Please have your California ID or other RealID state or federal ID as well as the credit card used to book the reservation (matching the name on the reservation) and we will quickly borrow those to process and return them to you; we will also sanitize the cards with spray prior to handing them to you.
- Offer phone and email assistance to guests staying in house to minimize personal interaction and maintain social distancing
- Food service, if any, maybe be altered to comply with Health Department Regulations and practicality
- Continue to perform heightened deep cleanings on rooms as availability allows
- We have closed the guest lounge temporarily to further assist with social distancing. Although the door does not lock, we area asking you please not enter this area to avoid the possibility of congregations in violation of state order of not more than 10 persons in one place.
- Some of our exterior spaces are closed to further encourage distancing, however many remain open or partially open.
- Employees and staff are taking extra precautions, including sanitizing equipment more regularly and only entering a room ONCE to clean it and not re-entering a room.
Please note that due to the unprecedented nature of this Pandemic, information is fluid and can change at any time. We are doing our best to update the information contained here as best we can, but cannot be responsible for rapid changes at the state, local or federal levels or misinformation that may be contained or construed
